Beauty Counter Manager - Oak Park Mall

Summary

The Beauty Counter Manager leads sales and customer experiences at an in-store beauty counter, coaching and guiding customers through makeup applications, skincare consultations, and product recommendations. This role balances selling and teaching, drives counter sales through in-person and digital channels, and coordinates vendor events and promotions to grow customer loyalty and achieve targets.

Responsibilities

• Perform makeup applications and skincare analyses to recommend products based on customer goals
• Set and achieve personal and counter sales goals using in-store and digital selling tools, including text and social media
• Manage scheduling, execution of vendor events, and maintain strong vendor relationships
• Handle sales transactions, refunds, exchanges, and assist customers with Nordstrom Rewards enrollment
• Maintain counter presentation, organization, and cleanliness to ensure a customer-ready environment

Requirements

• Passion for beauty trends, makeup application, and skincare with strong customer service skills
• Ability to connect with customers, handle concerns empathetically, and build a customer following
• Strong multitasking, organizational skills, and ownership to meet sales and performance goals in a commissioned environment
• Flexible availability including evenings and weekends and ability to continuously move for 6-8 hours and lift up to 25 pounds