Summary
The Beauty Counter Manager leads sales and customer experiences for an assigned luxury beauty brand at a department store counter, combining sales, product education, and event coordination to drive results. This role engages customers through makeup applications, skincare consultations, digital and in-store selling, and builds vendor relationships to support counter performance.
Responsibilities
- Perform makeup applications and skincare analyses to recommend products tailored to customer goals
- Set and achieve personal and counter sales goals using in-store and digital tools including text and social media
- Manage scheduling and execution of vendor events and promotions at the counter
- Build and maintain strong vendor relationships to maximize business results
- Handle sales transactions, refunds, exchanges, and open new customer loyalty accounts
- Collaborate with team members to create a welcoming and inclusive customer experience
- Maintain counter organization, cleanliness, and customer readiness
- Stay current on beauty trends and product knowledge through provided trainings
Requirements
- Passion for beauty, makeup application, and skincare with strong customer service skills
- Excellent ability to connect with customers and proactively resolve concerns
- Strong multitasking, organization, and follow-through abilities
- Drive to achieve sales goals and use networking and technology for selling
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Physical ability to be on feet continuously, lift up to 25 pounds, and perform frequent bending and reaching
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