Beauty Counter Manager - Santa Anita

Summary

The Beauty Counter Manager oversees sales and customer experiences for an assigned luxury beauty brand at a retail counter, acting as both salesperson and coach while driving sales goals through in-store and digital engagement. This role involves makeup applications, skincare consultations, event coordination, and maintaining vendor relationships to maximize results. The manager works a flexible schedule including evenings and weekends and operates in a commissioned sales environment.

Responsibilities

• Perform makeup applications and skincare analyses to recommend products based on customer goals
• Set and achieve personal and counter sales goals using in-store and digital selling tools
• Manage scheduling and execution of vendor events and promotions
• Build and maintain strong vendor relationships to maximize business results
• Collaborate with team members to create a welcoming and inclusive customer environment
• Handle sales transactions including refunds and exchanges and enroll customers in loyalty programs
• Keep the department organized, clean, and customer ready
• Stay current on beauty trends and product knowledge through brand trainings

Requirements

• Passion for customer service, beauty trends, makeup application, and skincare
• Excellent ability to connect with customers and handle customer concerns professionally
• Strong multitasking, organization, and follow-through skills
• Drive to achieve sales goals and interest in networking and using technology
• Ability to work a flexible schedule including evenings and weekends
• High level of ownership, accountability, and initiative
• Physical ability to stand and move continuously and occasionally lift up to 25 pounds