Summary
The Beauty Counter Manager leads sales and customer experiences for an assigned luxury beauty brand, combining makeup application and skincare consultation with sales and vendor event management. This role focuses on building customer relationships, achieving counter sales goals through in-store and digital channels, and maintaining a customer-ready counter.
Responsibilities
- Conduct makeup applications and skincare analyses to recommend products aligned with customer goals
- Set and achieve personal and counter sales goals using in-store and digital selling tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize results
- Handle sales transactions including refunds and exchanges and open customer rewards accounts
- Create a welcoming and inclusive environment and collaborate with team members
- Maintain organization and cleanliness of the department to keep it customer-ready
- Stay current on beauty trends and product knowledge through trainings
Requirements
- Passion for beauty trends, makeup application, and skincare
- Excellent ability to connect with customers and handle customer concerns
- Strong multitasking, organization, and follow-through skills
- Drive to achieve sales goals and willingness to use networking and technology
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Capability for continuous movement and frequent bending, reaching, and lifting up to 25 pounds
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