Summary
The Beauty Counter Manager delivers personalized beauty experiences, maximizes sales for an assigned luxury brand, and mentors team members. This role blends sales, education, and customer service within a commissioned retail environment and requires managing events, vendor relationships, and daily counter operations.
Responsibilities
- Perform makeup applications and skincare analyses and recommend products based on customer goals
- Set and achieve personal and counter sales goals using in-store and digital selling tools including text and social media
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize business results
- Manage sales transactions including refunds and exchanges and open customer rewards accounts
- Collaborate with team members to create a welcoming and inclusive customer environment
- Maintain department organization and cleanliness to keep customer-ready
- Stay current on beauty trends and product knowledge through trainings
Requirements
- Passion for customer service and beauty including trends, makeup application, and skincare
- Strong ability to connect with customers and handle customer concerns with empathy and respect
- Drive to achieve sales goals and comfort working in a commissioned sales environment
- Strong multitasking, organization, and follow-through skills
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Physical ability to be on feet 6-8 hours with frequent bending, reaching, and lifting up to 25 pounds
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