Summary
The Beauty Counter Manager leads sales and customer service for an assigned luxury beauty brand at the store counter, delivering personalized makeup and skincare consultations while driving sales through in-store and digital channels. This role balances selling, coaching, event coordination, and vendor relationship management to build customer loyalty and meet performance goals.
Responsibilities
- Provide makeup applications and skincare analyses and recommend products based on customer goals
- Set and achieve personal and counter sales goals using in-store and digital selling tools including text and social media
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize business results
- Handle sales transactions, refunds, exchanges, and open customer rewards accounts
- Collaborate with team to create a welcoming inclusive customer environment
- Keep the counter organized, clean, and customer-ready
- Stay current on beauty trends, products, and industry knowledge through trainings
Requirements
- Passion for beauty, including trends, makeup application, and skincare
- Excellent customer connection skills and ability to handle customer concerns
- Empathy and respect for customers during makeup and skincare services
- Strong multitasking, organization, and follow-through abilities
- Drive to achieve sales goals and comfort working in a commissioned sales environment
- Ability to work a flexible schedule including evenings and weekends
- Physical ability to move for 6-8 hours per shift and lift up to 25 pounds
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