Summary
The Beauty Counter Manager leads sales and customer service for an assigned beauty brand within the department, delivering personalized makeup and skincare consultations while driving in-store and digital sales. This role balances selling, teaching, event management, and vendor relationship development to build customer loyalty and meet performance goals.
Responsibilities
- Provide makeup applications and skincare analyses tailored to customer needs
- Set and achieve personal and counter sales goals using in-store and digital selling tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize results
- Manage sales transactions including refunds and exchanges
- Recruit and grow customer following and open new rewards accounts
- Keep the counter organized, clean, and customer-ready
- Stay current on beauty trends and product knowledge through provided trainings
- Collaborate with team members to create an inclusive customer environment
Requirements
- Passion for beauty, makeup application, skincare, and customer service
- Strong ability to connect with customers and handle concerns professionally
- Excellent multitasking, organization, and follow-through skills
- Drive to achieve sales goals and comfort with commissioned sales environment
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Capable of continuous movement for 6-8 hours with frequent bending and reaching
- Frequent use of hands for fine manipulation and ability to lift up to 25 pounds occasionally
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