Summary
The Beauty Counter Manager leads sales and customer service for an assigned luxury beauty brand at a department store counter, combining hands-on makeup and skincare services with sales and vendor collaboration to drive results. This role focuses on building customer relationships, achieving counter sales goals, and maintaining a well presented counter environment.
Responsibilities
- Perform makeup applications and skincare analyses and recommend products to meet customer beauty goals
- Set and achieve personal and counter sales goals using in-store and digital selling tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize business results
- Conduct sales transactions including refunds exchanges and open customer reward accounts
- Create a welcoming inclusive environment and collaborate with team members
- Maintain counter organization cleanliness and customer readiness
- Stay current on beauty trends products and brand knowledge through training
Requirements
- Passion for beauty trends makeup application and skincare
- Excellent customer connection skills with ability to handle customer concerns
- Strong multitasking organization and follow through abilities
- Drive to achieve sales goals and willingness to use networking and technology
- Flexible schedule including evenings and weekends
- High level of ownership accountability and initiative
- Ability to stand and move continuously for long shifts and perform physical tasks including lifting up to 25 pounds
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