Summary
The Beauty Counter Manager delivers personalized beauty experiences, maximizes sales for an assigned luxury brand, and mentors customers and team members through makeup application and skincare consultation. This role blends sales and education in a commissioned retail environment and requires strong customer service, organization, and adaptability to a flexible schedule including evenings and weekends.
Responsibilities
- Perform makeup applications and skincare analyses and recommend products based on customer goals
- Set and achieve personal and counter sales goals using in-store and digital selling tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain vendor relationships to maximize results
- Handle sales transactions including refunds and exchanges and open customer rewards accounts
- Collaborate with team members to create a welcoming inclusive environment
- Keep the department organized clean and customer-ready
- Stay current on beauty trends products and industry knowledge through trainings
Requirements
- Passion for customer service beauty trends makeup application and skincare
- Excellent ability to connect with customers and handle customer concerns
- Empathy respect and professionalism during makeup and skincare services
- Strong multitasking organization and follow-through skills
- Drive to achieve sales goals and interest in networking and technology
- Ability to work a flexible schedule including evenings and weekends
- Physical ability to move frequently bend reach and lift up to 25 pounds
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