Beauty Counter Manager - The Mall At Green Hills

Summary

The Beauty Counter Manager is responsible for driving sales and delivering personalized beauty experiences on a luxury brand counter. This role blends sales and teaching, requiring strong product knowledge, trend awareness, and the ability to build customer relationships in-store and digitally. The manager will lead counter activities, collaborate with team members, and maintain a customer ready environment.

Responsibilities

• Conduct makeup applications and skincare analyses and recommend products to meet customer goals
• Set and achieve personal and counter sales goals using in-store and digital selling tools
• Manage scheduling and execution of vendor events and promotions
• Build and maintain vendor relationships to maximize business results
• Handle sales transactions including refunds and exchanges
• Recruit and grow customer following and open new rewards accounts
• Keep the department organized, clean, and customer ready
• Stay current on beauty trends products and industry knowledge through trainings

Requirements

• Passion for customer service and beauty including makeup application and skincare
• Excellent ability to connect with customers and handle customer concerns
• Empathy and respect for customers during beauty services
• Strong multitasking organization and follow through skills
• Drive to achieve sales goals and interest in networking and technology
• Ability to work a flexible schedule including evenings and weekends
• High level of ownership accountability and initiative