Summary
The Beauty Counter Manager leads sales and customer experience for an assigned luxury beauty brand at a department store counter, combining hands-on makeup and skincare services with sales and team collaboration to drive results and build customer loyalty.
Responsibilities
- Provide makeup applications and skincare analyses tailored to customer goals
- Achieve personal and counter sales goals using in-store and digital selling tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize results
- Handle sales transactions, refunds, exchanges and open customer accounts
- Collaborate with team members to create a welcoming environment
- Maintain counter organization, cleanliness and customer readiness
- Stay current on beauty trends and product knowledge through trainings
Requirements
- Passion for beauty, including makeup application and skincare
- Excellent customer connection and problem handling skills
- Empathy and respect during hands-on services
- Strong multitasking, organization and follow-through abilities
- Drive to meet sales goals and use networking and technology
- Ability to work a flexible schedule including evenings and weekends
- Physical ability to stand and move for 6-8 hours and lift up to 25 pounds
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