Summary
The Beauty Counter Manager leads sales and customer experiences for an assigned luxury beauty brand within a department store, balancing retail selling and teaching to build customer loyalty and drive results. This role involves hands-on beauty services, digital and in-store selling, event coordination, and maintaining vendor relationships while supporting department presentation.
Responsibilities
- Perform makeup applications and skincare analyses to recommend products
- Set and achieve personal and counter sales goals using in-store and digital tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize business results
- Process sales transactions, refunds, and exchanges while enrolling customers in rewards program
- Collaborate with team members to create an inclusive and welcoming environment
- Maintain department organization, cleanliness, and customer-ready presentation
- Stay current on beauty trends and product knowledge through training
- Use networking and technology to build a customer following
Requirements
- Passion for customer service and beauty including makeup application and skincare
- Excellent customer connection skills and ability to handle customer concerns
- Strong multitasking, organization, and follow-through abilities
- Drive to achieve sales goals and comfort in a commissioned sales environment
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Physical ability to move continuously for 6-8 hours with frequent bending and reaching
- Frequent use of hands for fine manipulation and ability to lift up to 25 pounds occasionally
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