Summary
The Beauty Counter Manager leads sales and customer experience for an assigned luxury beauty brand, combining selling and teaching to drive results. This role manages counter operations, vendor relationships, events, and uses in-store and digital tools to build customer loyalty and meet sales goals. The manager maintains department presentation and stays current on beauty trends and product knowledge.
Responsibilities
- Perform makeup applications and skincare consultations tailored to customer goals
- Achieve personal and counter sales targets using in-store and digital selling methods
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to support business results
- Handle sales transactions including refunds and exchanges
- Open Nordstrom Rewards accounts to grow customer loyalty
- Maintain department organization and cleanliness to ensure customer readiness
- Collaborate with team members to create an inclusive customer environment
- Stay current on beauty trends and product knowledge through trainings
Requirements
- Passion for beauty, including makeup application and skincare knowledge
- Excellent customer connection and proactive problem solving skills
- Empathy and respect when providing makeup and skincare services
- Strong multitasking, organizational, and follow-through abilities
- Drive to achieve sales goals and comfort using networking and technology
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Experience working in a commissioned sales environment
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