Summary
The Beauty Counter Manager leads sales and guest services for an assigned beauty brand within the store, delivering personalized makeup and skincare experiences while driving counter performance through in-store and digital selling. This role combines selling, coaching, and vendor collaboration to meet sales targets and maintain a welcoming counter environment.
Responsibilities
- Perform makeup applications and skincare analyses to recommend products aligned with customer goals
- Set and achieve personal and counter sales goals using in-store and digital tools including text and social media
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize business results
- Handle sales transactions including refunds and exchanges and open new rewards accounts
- Collaborate with team members to create an inclusive and welcoming customer experience
- Keep counter organized, clean, and customer ready
- Stay current on beauty trends and product knowledge through trainings
Requirements
- Passion for beauty, makeup application, and skincare
- Excellent customer connection skills and ability to handle customer concerns
- Strong multitasking, organization, and follow-through skills
- Drive to achieve sales goals and interest in networking and technology
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Ability to continuously move for 6-8 hours and lift up to 25 pounds occasionally
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