Summary
The Beauty Counter Manager delivers personalized beauty experiences, maximizes sales for an assigned brand, and leads counter operations within the store. This role balances selling and teaching, builds customer relationships in-store and digitally, and manages vendor events and promotions. The manager ensures the counter is organized, customer-ready, and aligned with current beauty trends through ongoing training.
Responsibilities
- Perform makeup applications and skincare analyses and recommend products based on customer goals
- Set and achieve personal and counter sales goals using in-store and digital selling tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize results
- Handle sales transactions including refunds and exchanges and enroll customers in rewards program
- Collaborate with team members to create a welcoming and inclusive customer environment
- Maintain counter organization, cleanliness, and customer readiness
- Stay current on beauty trends and product knowledge through trainings
Requirements
- Passion for customer service and beauty including makeup application and skincare
- Excellent ability to connect with customers and handle customer concerns
- Strong multitasking, organization, and follow-through skills
- Drive to achieve sales goals and willingness to use networking and technology
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Ability to stand and move continuously for 6-8 hours and perform physical tasks including lifting up to 25 pounds
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