Summary
The Beauty Counter Manager leads sales and customer experiences for an assigned beauty brand within the department, combining direct selling, product education, and vendor collaboration to drive results. This role manages counter operations, vendor events, and digital and in-store selling activities while maintaining a customer-ready environment.
Responsibilities
- Conduct makeup applications and skincare analyses to recommend products based on customer goals
- Set and achieve personal and counter sales goals using in-store and digital selling tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize business results
- Handle sales transactions including refunds and exchanges and open new rewards accounts
- Collaborate with team members to create a welcoming and inclusive customer environment
- Keep the department organized, clean, and customer-ready
- Stay current on beauty trends and product knowledge through trainings
Requirements
- Passion for customer service and beauty including makeup application and skincare
- Excellent ability to connect with customers and handle customer concerns
- Strong multitasking, organization, and follow-through skills
- Drive to achieve sales goals and interest in networking and using technology
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Ability to continuously move for 6-8 hours and perform physical tasks including lifting up to 25 pounds
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