Summary
The Beauty Counter Manager delivers personalized beauty experiences, maximizes sales for an assigned luxury beauty brand, and leads counter operations at the store. This role combines sales, education, and vendor collaboration while building customer loyalty through in-store and digital engagement.
Responsibilities
- Perform makeup applications and skincare analyses to recommend products aligned with customer goals
- Set and achieve personal and counter sales goals using in-store and digital selling tools including text and social media
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to drive business results
- Handle sales transactions, refunds, exchanges, and open new rewards accounts
- Keep the department customer-ready through organization and cleanliness
- Stay current on beauty trends and product knowledge via trainings
- Collaborate with team members to create an inclusive customer environment
- Work a flexible schedule including evenings and weekends
Requirements
- Passion for beauty, trends, makeup application, and skincare
- Excellent customer connection and ability to handle customer concerns professionally
- Empathy and respect while providing makeup and skincare services
- Strong multitasking, organization, and follow-through skills
- Drive to achieve sales goals and willingness to use networking and technology
- Ability to work a flexible schedule based on business needs
- High level of ownership, accountability, and initiative
- Physical ability to stand and move continuously for 6-8 hours and lift up to 25 pounds
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