Summary
The Beauty Counter Manager is responsible for driving sales and delivering personalized beauty experiences for customers at an assigned beauty brand within the department. This role blends sales and teaching through makeup application, skincare analysis, digital and in-store selling, and vendor collaboration to build customer loyalty and achieve counter goals.
Responsibilities
- Perform makeup applications and skincare analyses to recommend products aligned with customer goals
- Set and achieve personal and counter sales targets using in-store and digital tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize results
- Handle sales transactions including refunds and exchanges
- Open new customer reward accounts to build loyalty
- Maintain counter organization and cleanliness to keep department customer-ready
- Stay current on beauty trends and product knowledge through trainings
- Collaborate with team members to create an inclusive customer environment
Requirements
- Passion for beauty trends, makeup application, and skincare
- Excellent customer connection and ability to handle customer concerns
- Strong multitasking, organization, and follow-through skills
- Drive to achieve sales goals and comfort with commissioned sales environment
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Effective communication and team collaboration skills
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