Summary
Provide personalized beauty experiences in a luxury retail setting by engaging customers, performing makeup applications and skincare consultations, and driving sales both in-store and through digital channels. Maintain product and industry knowledge through training and collaborate with the team to deliver exceptional service and build customer loyalty.
Responsibilities
- Conduct makeup applications and skincare analyses tailored to customer goals
- Recommend products and solutions from ontrend and luxury beauty brands
- Set and achieve sales goals for in-store and digital selling using selling tools such as text and social media
- Book appointments and drive sales for in-store beauty events and services
- Manage sales transactions, refunds, and exchanges
- Open new customer rewards accounts to build loyalty
- Keep the beauty department organized, clean, and customer ready
- Collaborate with team members to create a welcoming and inclusive environment
- Stay current on beauty trends and product knowledge through trainings
Requirements
- Passion for beauty, including makeup application and skincare
- Excellent customer service and ability to connect with customers
- Empathy and respect when providing beauty services
- Strong multitasking, organization, and follow-through skills
- Drive to achieve sales goals and willingness to use networking and technology
- Ability to work a flexible schedule including evenings and weekends
- Willingness to learn through training provided by retailer and brand partners
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