Summary
The Bilingual Specialist, HR Operations and Systems maintains and optimizes HR processes and systems, provides bilingual employee support, manages HRIS data and tools, and partners with stakeholders across payroll, audit, and privacy to ensure accurate people operations.
Responsibilities
- Provide high level bilingual customer service through workflow management and process advancement
- Deliver process updates and changes to HRBPs and client groups in English and French
- Support HRIS configuration, testing, and delivery of small to medium system changes
- Manage HR Connect tool including training, dashboard management, and user administration
- Triage incoming first level requests and assign responsibilities and resources
- Ensure accurate data recording and perform data audits and modifications
- Design and produce company wide and ad hoc reports and contribute to executive dashboards
- Perform system testing and create bilingual training resources and documentation
- Respond to audit requests and implement recommended process adjustments
Requirements
- Advanced verbal and written skills in English and French
- Post secondary degree in a related field or equivalent experience
- 1 - 2 years of post university work experience
- Strong interpersonal, communication, and influencing skills
- Ability to work independently, lead projects, and collaborate with stakeholders
- Highly service oriented with exceptional organizational and follow up skills
- Adaptable and comfortable with ambiguity and change
- Proficient in Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook
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