Boutique Director

Summary

The Boutique Director leads the San Francisco boutique, building and developing a high-performing team to deliver exceptional client service and exceed business targets. This role emphasizes people leadership, coaching boutique leaders, and partnering with cross-functional teams to drive sales and operational excellence.

Responsibilities

• Lead, coach, and develop boutique leadership and staff to deliver an elevated client experience
• Develop and achieve business goals, partnering with the boutique team and Home Office on strategic initiatives to increase sales
• Empower leaders to manage direct reports and assigned business responsibilities
• Represent the brand in the market and grow the client base through community partnerships and events
• Ensure boutique image and operational standards are upheld and drive continuous improvement using KPIs
• Manage scheduling and boutique operations, including late nights, weekends, and some holidays

Requirements

• Minimum 7 years of related experience
• Bachelor’s degree preferred
• Proven people leadership, coaching, and communication skills
• Passion for luxury retail and delivering exceptional client experiences
• Ability to lift 15 lbs and maintain a flexible schedule including nights, weekends, and holidays
• In-store presence required to manage boutique operations and team development