Boutique Director

Summary

The Boutique Director leads the Chloé boutique as its business owner and ambassador, delivering an exceptional luxury client experience. This role drives sales and omnichannel performance while developing the team and maintaining operational excellence.

Responsibilities

• Develop client relationships and oversee CRM targets, client outreach, and database management.
• Lead sales-floor activity, monitor retail performance, and create action plans aligned with Maison strategy.
• Recruit, coach, assess, and develop team members while fostering motivation and collaboration.
• Oversee boutique environment, stock, payroll, expenses, back-of-house management, and compliance.

Requirements

• At least 5 years of retail management experience, including concession business management, and at least 10 years of luxury retail experience.
• Strong operational, leadership, sales, communication, and relationship-building skills.
• Ability to analyze sales reports, respond to business needs, and coach diverse teams.
• Open availability for nights, weekends, and holidays; ability to lift at least 20 pounds as needed.