Boutique Director

Summary

The Boutique Director leads the Chloé boutique as its business owner and an ambassador of the Maison. This role drives sales and client development while creating an exceptional luxury experience and building a motivated, high-performing team.

Responsibilities

• Develop lasting client relationships, oversee CRM activity, and manage boutique and stylist client-development targets.
• Lead sales-floor performance and omnichannel engagement; create action plans, monitor results, and respond to local market activity.
• Coach, assess, recruit, and develop team members, coordinating onboarding and training with HR.
• Oversee boutique standards, stock, payroll, expenses, store operations, and compliance with company policies.
• Maintain an impeccable boutique environment and coordinate operational improvements and repairs.

Requirements

• At least 10 years of luxury retail experience, including at least 5 years of retail management focused on concession business management.
• Strong leadership, sales, coaching, communication, and client relationship skills.
• Ability to analyze sales reports, identify business trends, and translate strategies into operational plans.
• Availability to work nights, weekends, and holidays, and ability to lift at least 20 pounds as needed.