Summary
The Boutique Director is responsible for all aspects of the boutique including sales generation, store operations, team development, client experience, and achieving annual sales goals across product categories. This role leads the leadership team, oversees staffing and scheduling, manages budgetary responsibilities, and partners with corporate teams to drive merchandising and events.
Responsibilities
- Drive achievement of annual boutique sales goals across all product categories
- Lead and develop the leadership team and Sales Associates to meet individual and boutique targets
- Ensure exceptional client service and manage client development initiatives
- Oversee staffing, scheduling, recruitment, and onboarding in partnership with Human Resources
- Manage payroll, commercial expenses, headcount, and boutique operating budget
- Coordinate and prioritize in-store events and promotions with the Corporate Office
- Develop product knowledge with Merchants and Training Team and ensure visual merchandising aligns with brand direction
- Manage operational processes including shipping and receiving, inventory, and aftersales to minimize stock loss
- Monitor operational reports, compliance with policies, and store security and safety
Requirements
- At least 10 years of boutique management experience
- Strong understanding of luxury fashion industry and luxury clientele
- Proven ability to develop, motivate, and train leadership and staff
- Strong interpersonal, communication, organization, and follow-through skills
- Ability to delegate, prioritize, and manage time in a fast paced environment
- Willingness to work nights, weekends, and holidays and travel as needed
- Ability to operate necessary equipment and apply company policies and procedures
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