Boutique Director - Tampa International

Summary

The Boutique Director is responsible for delivering an exceptional client experience while achieving sales, profitability and operational objectives. This role plans and executes the boutique business plan, owns KPIs and budgets, and develops solutions to drive performance. The director leads, coaches and develops a high-performing team and ensures store standards, merchandising and transactional controls are maintained.

Responsibilities

• Deliver exceptional client service and act as a role model for the team
• Plan and execute the boutique business plan to achieve sales and profit targets
• Manage budgets, control discounts and keep operating costs within targets
• Drive KPI performance and department targets
• Lead, mentor and manage team performance, including coaching and development
• Maintain visual merchandising and store presentation standards
• Oversee transactional procedures, till management and daily store operations
• Organize and run training, meetings and store routines; travel for business as required

Requirements

• Considerable retail management experience, ideally within the luxury sector
• Proven sales track record and evidence of performance delivery against targets
• Jewelry product knowledge and experience with CRM and client networking
• Ability to develop and implement business strategies, manage budgets and identify efficiencies
• Strong numeracy and ability to analyze sales performance
• Leadership skills with experience mentoring and coaching high-performing teams
• Willingness to work extended hours when required and perform physical tasks such as standing for long periods and lifting packages