SummaryAs a Boutique Manager at Ala Moana, you will oversee all aspects of the boutique, including sales generation, store operations, and team and client development. You will lead the leadership team to achieve sales goals and ensure outstanding client service.
Responsibilities- Achieve annual boutique sales goals across all product categories.
- Develop Sales Associates to exceed client development and individual sales goals.
- Ensure outstanding client service at all times.
- Conduct regular management meetings to review performance and develop business strategy.
- Oversee staffing, scheduling, and compliance with payroll budgets.
- Partner with HR for recruitment and hiring of sales and leadership team.
- Manage payroll, expenses, and headcount to maintain operating budget.
- Coordinate events with Corporate Office to increase boutique traffic and sales.
- Develop product knowledge in coordination with Merchants and Training Team.
- Ensure visual merchandising aligns with brand direction and campaigns.
- Participate in in-store promotions, seasonal sales, and contests.
- Report on product sell-through and client feedback to Merchandising Team.
- Lead operational processes with Operations Manager to minimize stock loss and enhance customer service.
- Ensure compliance with company policies and standards.
- Review operational reports to ensure adherence to policies and manage profitability.
- Conduct quarterly emergency procedures meetings and update emergency contact lists.
- Problem solve and develop strategies to enhance service, efficiency, and productivity.
Requirements- 10+ years of boutique management experience.
- Strong understanding of luxury fashion industry and clientele.
- Ability to develop, motivate, and train leadership team and staff.
- Effectively delegate tasks and follow-up with Department Managers.
- Adjust priorities and manage time wisely in a fast-paced environment.
- Strong interpersonal, communication, organization, and follow-through skills.
- Work full-time schedule including nights, weekends, and holidays.
- Travel as needed.
- Operate all equipment necessary to perform the job.
- Understand and apply all company policies and procedures.
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