Summary
The Boutique Manager leads all aspects of the boutique including sales generation, store operations, team development, client experience, and achievement of annual sales goals across product categories.
Responsibilities
- Lead leadership team and Sales Associates to achieve boutique sales goals and develop client relationships
- Conduct regular management touchbases to review performance operations and employee relations
- Manage staffing scheduling payroll commercial expenses and headcount to maintain operating budget
- Partner with Human Resources on recruitment hiring and training of boutique staff
- Coordinate events promotions trunk shows and in-store campaigns to drive traffic and sales
- Oversee visual merchandising in line with brand direction and advertising campaigns
- Manage shipping receiving inventory aftersales and operational processes to minimize stock loss
- Review operational reports paperwork transfers returns and chargebacks to ensure inventory accuracy
- Ensure security safety code compliance and conduct emergency procedures meetings
Requirements
- At least 10 years of boutique management experience
- Strong understanding of luxury fashion industry and luxury clientele
- Proven ability to develop motivate and train leadership team and staff
- Strong interpersonal communication organization and follow-through skills
- Ability to delegate adjust priorities and manage time in a fast-paced environment
- Ability to operate required equipment and understand company policies and procedures
- Willingness to work nights weekends and holidays and travel as needed
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