Summary
The Boutique Manager is responsible for all aspects of the boutique including sales generation, store operations, team development, client experience, and achieving annual sales goals across product categories.
Responsibilities
- Lead leadership team to develop Sales Associates and drive individual sales goals
- Ensure outstanding client service and manage client development initiatives
- Manage staffing, scheduling, payroll budgets, and hiring in partnership with Human Resources
- Oversee inventory processes including shipping receiving, returns, and loss prevention
- Coordinate events and in store promotions to increase traffic and sales
- Develop product knowledge with Merchants and Training Team and maintain visual merchandising standards
- Review operational reports to ensure compliance with company policies and store profitability
- Coordinate aftersales processes to minimize stock loss and enhance customer service
- Conduct emergency procedures and maintain safety and security of the boutique
Requirements
- At least 10 years of boutique management experience
- Strong understanding of luxury fashion industry and luxury clientele
- Proven ability to develop, motivate, and train leadership team and staff
- Strong interpersonal, communication, organization, and follow through skills
- Ability to manage priorities in a fast paced retail environment
- Experience managing payroll, commercial expenses, and boutique operating budgets
- Willingness to work nights, weekends, and holidays and travel as needed
- Ability to operate required equipment and apply company policies and procedures
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