Boutique Manager - Madison

As a Boutique Manager at IWC Madison Ave, you will lead the boutique to achieve business objectives, foster an exceptional service culture, and represent IWC brand values. You will manage all aspects of the boutique business, including sales, clients, team, KPIs, and operations, while acting as a key brand ambassador.

• Drive performance to consistently achieve sales targets and KPIs, maximizing business profitability.
• Analyze performance to identify business needs and develop action plans.
• Ensure perfect operations and compliance with Group & Brand guidelines.
• Provide exceptional client experiences and foster a client-centric mindset.
• Identify and recruit new talents, leading a high-performing team.
• Conduct in-store training, coaching, and performance reviews.
• Host large events and prepare visits for key corporate visitors.

• 5-7 years in retail management industry.
• Strong communication and interpersonal skills.
• Business-driven and analytical mindset.
• Ability to lead and manage a team effectively.
• Strong skills in client experience and satisfaction.