Summary
The Boutique Manager assists in managing boutique operations with a focus on delivering excellent client service, cultivating a professional environment for staff, setting performance standards, and supporting the management team to drive business results.
Responsibilities
- Achieve and exceed sales goals through clienteling and sourcing new clients
- Evaluate team performance and provide consistent coaching and development plans
- Monitor market competition and watch trends to inform boutique strategy
- Forecast, plan and manage business needs including payroll and staffing
- Manage daily operational tasks according to standards, including selling and service
- Assist with recruitment and retention efforts
- Lead and support the boutique team in collaboration with the Boutique Director
- Develop and cascade product knowledge and training to the team
- Maintain a luxury client experience through exemplary service
Requirements
- Minimum 2 years of retail service experience, preferably in luxury retail
- Knowledge of watch trends and marketplace competition
- High school diploma or equivalent; college degree or equivalent experience preferred
- Proficiency with MS Office and retail systems for labor, inventory and sales reporting
- Effective oral and written communication skills
- Ability to work a flexible schedule including nights, weekends and holidays
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