SummaryThe Boutique Manager is responsible for overseeing all aspects of the Boutique at Wynn, Las Vegas. This includes sales generation, store operations, and the development of both team and client relationships. The role demands a strong understanding of the luxury fashion industry and the ability to lead a team to achieve sales goals while ensuring outstanding client service.
Responsibilities- Achieve annual Boutique sales goals across all product categories.
- Develop and motivate Sales Associates to exceed client development and individual sales goals.
- Ensure outstanding client service at all times.
- Conduct regular management meetings to review performance and develop business strategies.
- Oversee staffing, scheduling, and compliance with payroll budgets.
- Partner with HR for recruitment and hiring of Boutique staff.
- Manage payroll, expenses, and headcount to maintain the Boutique Operating Budget.
- Coordinate events with Corporate Office to increase Boutique traffic and sales.
- Develop product knowledge in collaboration with Merchants and Training Team.
- Ensure Visual Merchandising aligns with brand direction and advertising campaigns.
- Participate in in-store promotions, including seasonal sales and trunk shows.
- Report on product sell-through and client feedback to Merchandising Team.
- Lead operational processes with the Operations Manager to minimize stock loss and enhance customer service.
- Ensure compliance with Company policies and standards.
- Review operational reports to ensure adherence to policies and manage store profitability.
- Ensure security and safety compliance of physical facilities.
- Conduct Quarterly Emergency Procedures meetings and maintain updated emergency contact lists.
- Develop strategies to enhance Boutique service, efficiency, and productivity.
Requirements- 10+ years of boutique management experience.
- Strong understanding of the luxury fashion industry and clientele.
- Ability to develop, motivate, and train leadership team and staff.
- Strong interpersonal, communication, and organizational skills.
- Ability to work a full-time schedule, including nights, weekends, and holidays.
- Willingness to travel as needed.
- Proficiency in operating all necessary equipment.
- Ability to understand and apply company policies and procedures.
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