Boutique Technician

As a Boutique Technician at Cartier in Los Angeles, you will provide technical services for watches and jewelry, ensuring high-quality client care and maintaining workshop tools and equipment. Your role will involve diagnosing products, performing watch and jewelry services, and supporting sales teams with technical input.

• Support sales teams for client care cases requiring technical input and complex bracelet adjustments.
• Diagnose products to determine the required service and destination for service performance.
• Perform quick services, battery replacements, functional checks, and complete services on watches.
• Adjust chains, perform services on LOVE bracelets, and provide rhodium services at specific locations.
• Maintain and calibrate workshop tools and equipment, ensuring bench organization and applying 5S practices.
• Ensure services move through the workflow by respecting task objectives, service coding, warranties, and quality.

• 3-5 years of experience working with luxury watches/products.
• Watchmaking technical operations experience and encasing certification (WOSTEP) or ability to pass a technician exam.
• Client-focused with strong organizational, interpersonal, and communication skills.
• Proficient in computer skills, including SAP and Zoom/TEAMs navigation.
• Able to handle multiple tasks simultaneously and work in a fast-paced team environment.