Brand Ambassador

As a Brand Ambassador at Montblanc in Dallas, you will focus on delivering high-quality omnichannel service, primarily through the e-boutique, to meet client needs and expectations. You will represent the Maison by promoting Montblanc's values and becoming knowledgeable about its history, business, products, and marketing activations.

• Achieve individual revenue and sales targets by identifying opportunities to build revenue and increase average invoice.
• Exemplify sales culture and achieve operational excellence by handling inbound calls, emails, and chat in a timely manner.
• Process merchandise orders initiated by phone and/or website, involving data entry.
• Become a brand expert by seeking new brand and product knowledge.
• Work with the Client Relations management team to track client inquiries and capture customer data.
• Partner with the After Sales team to deliver on product and repair service needs.

• College or Technical Degree preferred but not required.
• Experience in eCommerce, especially in the luxury retail sector preferred.
• Proficiency with Microsoft Office Product Suite and CRM tools like SAP and Salesforce.
• Knowledge and enthusiasm for the luxury brand market segment.
• Excellent verbal and written communication skills.