Brand Ambassador

Summary

Brand Ambassadors deliver personalized, customer-first service to create an inspiring shopping experience and drive sales. This entry-level retail role focuses on product knowledge, styling, and supporting store operations while upholding visual and service standards. Ambassadors contribute to team performance by meeting individual KPIs and engaging customers through loyalty and product programs.

Responsibilities

• Provide exceptional customer service and personalized styling on the sales floor.
• Meet or exceed individual sales objectives and KPIs (SPH, data capture, etc.).
• Assist customers in fitting rooms with sizing and product recommendations.
• Support store operations including opening/closing tasks, floor sets, replenishment, and back-of-house standards.
• Maintain store visual standards and follow company merchandising guidelines.
• Engage customers with loyalty programs and educate them on product offerings and initiatives.

Requirements

• Retail or related industry experience preferred.
• Strong communication and customer service skills.
• Ability to stand, walk, and operate a register for extended periods.
• Ability to lift or move up to 30 lbs and perform physical tasks on the sales floor and stock areas.
• Flexible availability including days, evenings, weekends and occasional travel as required.
• Ability to build positive relationships with customers and team members.