SummaryAs a Brand Ambassador, you will have a customer-first mindset and be passionate about providing a personalized and inspiring shopping experience that exceeds customer expectations. You will be a team player who is customer-focused, curious, resourceful, and exemplifies inclusivity, serving as the entry point for future leadership roles within Ralph Lauren.
Responsibilities- Provide excellent customer service, ensuring a customer-first mindset.
- Understand sales objectives and consistently meet or exceed individual KPIs.
- Contribute to achieving sales plans by collaborating with the team.
- Connect customers using the Polo Connect program.
- Demonstrate passion and knowledge of fashion and styling.
- Educate customers on all programs, initiatives, and offerings.
- Assist with sizing and maintain store standards in fitting rooms.
- Maintain store standards, policies, and processes on the sales floor and BOH.
- Support operational activities such as floor sets and replenishment.
- Participate in company trainings and initiatives.
- Balance tasks while prioritizing the RL experience.
- Provide feedback to management on product and category opportunities.
- Maintain store visual standards using company guidelines.
- Support a professional and positive work environment.
Requirements- Retail experience in a complex, high-volume, or high-profile environment preferred.
- Effective communication skills with customers and store personnel.
- Ability to maneuver around the sales floor and work with chemicals.
- Ability to operate the register and stand for multiple hours.
- Flexible schedule to meet business needs, including weekends and overnight shifts.
- Ability to build and maintain positive relationships with customers and co-workers.
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