SummaryAs a Brand Ambassador, you will have a customer-first mindset and be passionate about providing a personalized and inspiring shopping experience that exceeds the customer's expectations. Success is achieved by being a team player who is curious, resourceful, and exemplifies inclusivity.
Responsibilities- Motivate to drive business day to day and achieve daily, weekly, monthly sales goals.
- Proactively drive business through focusing on the customer at the core of all decisions.
- Support company initiatives.
- Participate in team training to execute business results.
- Utilize "More Ways to Shop" to drive business results and support use of new technology.
- Represent the customer experience expectations in store.
- Deliver a consistent experience aligned to RL Brand expectations by supporting the company and store vision.
- Champion RL core values.
- Support a collaborative environment with the customer at its core.
- Engage in networking to start to build a clientele.
- Provide ongoing feedback to Management on successes and opportunities.
- Strengthen customer connectivity with alternative paths to purchase by supporting alternative purchasing processes - Gladly, Click to Zoom, JRNI, Ship to Home.
- Broaden customer accessibility to product discovery - QR codes, digital catalogs, virtual stores.
- Provide necessary feedback to Management on category opportunities or needs.
- Ensure sales floor and all store standards are met at all times.
Requirements- Retail experience or similar industry experience in a complex, high-volume or high-profile specialty environment preferred.
- Ability to effectively communicate with customers and store personnel.
- Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately.
- Ability to operate the register, stand, move and walk for multiple hours.
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
- Ability to build and maintain positive working relationships with customers, management and co-workers.
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