Summary
Provide a personalized and inspiring shopping experience with a customer first mindset while supporting store operations and visual standards. This entry level retail role emphasizes sales performance, product knowledge, and teamwork to drive KPI achievement and deliver exceptional customer service.
Responsibilities
- Deliver excellent customer service and prioritize the customer experience.
- Meet or exceed individual sales KPIs such as sales per hour and data capture.
- Support monthly, quarterly, and annual sales plans through teamwork and adherence to policies.
- Assist customers with fitting room needs and sizing guidance.
- Maintain store standards on the sales floor and back of house, including opening and closing tasks.
- Support operational activities such as floor sets and replenishment.
- Participate in company trainings on product, process, and compliance.
- Provide feedback to management on product and category opportunities.
- Maintain visual merchandising standards following company guidelines.
Requirements
- Retail or similar high-volume customer service experience preferred.
- Strong communication skills with customers and store personnel.
- Ability to operate register and remain on feet for extended periods.
- Ability to lift up to 30 lbs and perform physical tasks on the sales floor and back of house.
- Willingness to work a flexible schedule including days, evenings, weekends, and occasional travel.
- Ability to build and maintain positive working relationships with customers and coworkers.
- Familiarity with sales tools and programs to drive performance.
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