Summary
Provide personalized and inspiring customer service on the sales floor to support brand standards and drive sales performance. Serve as the first point of contact for customers, assist with fitting and product knowledge, and contribute to a cohesive team environment while upholding company policies and visual standards.
Responsibilities
- Deliver excellent customer service with a customer first mindset.
- Meet or exceed individual KPI such as sales per hour and data capture.
- Support sales plans by collaborating with the team and following brand procedures.
- Connect customers to loyalty programs and educate them on offerings.
- Assist customers in fitting rooms with sizing and maintain store standards.
- Maintain store standards on the sales floor and back of house, completing opening and closing tasks.
- Support operational activities including floor sets and replenishment.
- Participate in company trainings on product, process, and compliance.
- Provide feedback to management on product and category opportunities.
Requirements
- Retail or similar high-volume environment experience preferred.
- Effective communication skills with customers and store personnel.
- Ability to stand, walk, and move for multiple hours and operate the register.
- Ability to lift up to 30 lbs and maneuver around sales floor and stock areas.
- Willingness to work a flexible schedule including days, evenings, weekends, and possible travel.
- Ability to build and maintain positive working relationships with customers and colleagues.
- Willingness to complete required company trainings.
We have summarized this job description for you, click apply to see more details from the employer.
