Summary
Brand Ambassador focused on delivering a personalized and inspiring shopping experience while supporting store operations and sales objectives. This role emphasizes customer service, product knowledge, and teamwork to drive performance and uphold brand standards. The position supports visual merchandising, floor operations, and customer engagement initiatives.
Responsibilities
- Provide excellent customer service with a customer first mindset.
- Meet or exceed individual sales KPIs such as sales per hour and data capture.
- Contribute to monthly and annual sales plans and collaborate with the team to uphold brand policies.
- Support operational activities including floor sets, replenishment, opening and closing tasks.
- Assist customers in fitting rooms and maintain store standards on the sales floor and back of house.
- Connect customers to loyalty programs and educate them on programs and offerings.
- Maintain store visual standards using company guidelines.
- Participate in company trainings on product, process, compliance, and talent development.
Requirements
- Retail or similar high-volume environment experience preferred.
- Strong customer communication and interpersonal skills.
- Ability to operate register, stand, walk, and maneuver on the sales floor for multiple hours.
- Ability to lift up to 30 lbs and perform physical tasks such as climbing and stocking.
- Willingness to work a flexible schedule including days, evenings, weekends and possible travel.
- Ability to build and maintain positive working relationships with customers and coworkers.
- Commitment to upholding company policies and fostering an inclusive team environment.
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