SummaryAs a Brand Ambassador, you will have a customer-first mindset and be passionate about providing a personalized and inspiring shopping experience that exceeds the customer's expectations. Success is achieved by being a team player who is curious, resourceful, and exemplifies inclusivity.
Responsibilities- Understand and deliver sales and profit performance, utilizing key tools and resources to drive selling.
- Support the store in the execution of company initiatives.
- Participate in team training to execute business results.
- Think creatively to engage clients and reach out to a wider client base.
- Represent the customer experience expectations in store.
- Deliver a consistent experience aligned to RL Brand expectations by supporting the company and store vision.
- Engage in store client initiatives and community outreach.
- Champion RL core values.
- Embrace RL "More ways to shop" and new technology.
- Support a collaborative environment with the customer at its core.
- Engage in networking and sourcing talent.
- Provide ongoing feedback to Management on successes and opportunities.
- Strengthen customer connectivity with alternative paths to purchase by supporting alternative purchasing processes.
- Broaden customer accessibility to product discovery through QR codes, digital catalogs, and virtual stores.
- Maintain exceptional productivity standards through store execution.
- Uphold all company policies and procedures.
- Provide necessary feedback to Management on category opportunities or needs.
- Ensure sales floor and all store standards are met at all times.
Requirements- Retail experience or similar industry experience in a complex, high-volume, or high-profile specialty environment preferred.
- Ability to effectively communicate with customers and store personnel.
- Ability to maneuver around the sales floor, stock/dressing room, cashwrap, and office; work around/with chemicals, lift/climb up to 30 lbs., and climb moderately.
- Ability to operate the register, stand, move, and walk for multiple hours.
- Ability to work a flexible schedule to meet the needs of the business, including day, evening, weekends, overnight shifts, and travel as required.
- Proven track record of success, including a demonstrated ability to build and maintain positive working relationships with customers, management, and co-workers.
- Planning and prioritization/time management skills.
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