CRM Project Manager

As a CRM Project Manager at Richemont Americas, you will play a pivotal role in executing client strategies across North America. You will support boutique teams in enhancing their client portfolios and foster a client-centric mindset within the organization. Your responsibilities will include overseeing client acquisition, retention, and loyalty programs, as well as managing analytics and data to drive business decisions.

• Oversee regional contact plans to drive client loyalty and optimize clienteling pressure for each segment.
• Assess opportunities and risks related to VIC activity and propose creative solutions tailored to local needs.
• Collect and share best practices across all programs and identify eCRM opportunities specific to the region.
• Supervise data quality indicators and generate client insights to support business decision making.
• Monitor net promoter scores and client feedback, addressing areas of opportunity and initiating team upskills.
• Contribute to the development of client events and coordinate regional and international VIC events.
• Oversee adoption and training of clienteling applications across retail teams.

• Master’s degree in business, marketing, or related field.
• Previous experience in CRM, marketing, and/or e-commerce.
• Excellent written and verbal English language skills.
• Experience working with data, understanding KPIs, and running reports.
• Knowledge of CRM systems such as Salesforce is a plus.
• Customer-centric with a sense of luxury and a positive team player.