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Brobston Group is the #1 source for luxury fashion, jewelry, beauty, and home décor jobs in North America. We specialize in retail leadership, corporate, and executive consulting roles. We offer both hands-on recruiting services and tailored job posting services to luxury brands and retailers. Brobston Group was founded by William Brobston in 2017 and is based in New York City.

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Confidential Company
Confidential Company

Channel Marketing and Commercial Operations Manager

Type
Full time
Industry
Home Decor and Furniture
Location
New York City, NJ
Category
Marketing
Remote
Remote
Seniority
Manager

Jobs inner cover
Jobs inner cover

Summary

Confidential Company

Channel Marketing and Commercial Operations Manager

Type
Full time
Industry
Home Decor and Furniture
Location
New York City, NJ
Category
Marketing
Remote
Remote
Seniority
Manager

Application Type

In-House

Brobston Group is managing the hiring process. Our team screens all applicants and coaches you through the interview process.

Job Description

Overview

The Channel Marketing & Commercial Operations Manager is responsible for the execution and operational delivery of marketing support across retail, wholesale, trade, gifting, and international channels. This role ensures that pricing tools, order documentation, channel materials, and activations are delivered accurately, on time, and within budget.

The role partners closely with Marketing, Sales, Product, Finance, and external vendors to support day-to-day commercial operations and channel readiness. This is an execution-focused role with a strong emphasis on coordination, accuracy, and follow-through.

Responsibilities

Retail & Wholesale Channel Support
  • Manage distribution of retail price pages
  • Create and maintain custom price sheets and order forms
  • Support HOP price sheets and order documentation
  • Provide concession support (e.g., Bloomingdale’s)
  • Execute gift-with-purchase (GWP) initiatives
  • Maintain outlet and Simon Group website content
  • Support retail location activations and events
Trade & Membership Support
  • Manage ASID membership administration
  • Coordinate trade postcards and newsletters (distribution and logistics)
  • Support trade show coordination (non-creative)
  • Liaise with industry and trade associations, including:
  • Worth Avenue Association
  • Newbury Street Association
  • Estate Management Association
Order & Commercial Operations
  • Support order intake and order management processes
  • Coordinate American Express order processing
  • Prepare and maintain custom order documentation
  • Support sales enablement tools as needed
Budget & Financial Operations
  • Track marketing-related invoices and coordinate approvals
  • Maintain budget tracking and reporting
  • Support annual marketing budget preparation
  • Assist with sample sale and warehouse sale operations
CRM & Direct Communications
  • Execute monthly retail and wholesale-driven email communications
  • Manage editor and contact list distribution (data management only)
  • Maintain address lists for physical mailings
Printing & Physical Materials
  • Coordinate production and distribution of:
  • Business cards
  • Thank you cards
  • Holiday cards
  • Blank cards and envelopes
  • Receipt folders and holders
  • Mailing envelopes
  • Warehouse and sample sale materials
International Support
  • Support international location activations
  • Coordinate deployment of approved assets (non-creative)

Requirements

  • 5–8 years of experience in marketing operations, channel marketing, or commercial operations
  • Experience supporting retail and/or wholesale channels
  • Strong organizational skills with attention to detail and accuracy
  • Ability to manage multiple workstreams and deadlines simultaneously
  • Comfortable partnering cross-functionally with Sales, Product, Finance, and external vendors
  • Proficiency with standard office tools and email marketing platforms (e.g., MyEmma or similar)
What Success Looks Like
  • Retail, trade, and wholesale partners consistently have the tools they need
  • Pricing and order materials are accurate and current
  • Channel activations execute smoothly and on schedule
  • Budgets are tracked and transparent
  • Minimal last-minute escalations for materials, approvals, or logistics

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