Summary
As a Client Advisor at Fendi Beverly Hills, you will be responsible for delivering exceptional customer service and surpassing sales targets. By cultivating meaningful relationships with clients, you will tailor their in-store experience to enhance their perception of Fendi, fostering long-lasting connections through our clienteling tools and systems.
Responsibilities
- Achieve all critical metrics and CRM requirements for Client Advisors.
- Meet or exceed store, category, and individual sales goals.
- Adhere to all store guidelines, policies, and procedures.
- Build and maintain client books, addressing client concerns and inquiries.
- Assist with special requests, including repairs, special orders, and returns.
- Participate in stocking/restocking of the store.
- Utilize POS system and other software accurately, updating customer database.
- Acquire product knowledge and stay informed about company news and competition.
- Maintain professional appearance and adhere to Fendi dress code and grooming standards.
- Perform regular store maintenance functions as needed.
- Open/close the store as required, including conducting morning team meetings.
- Assist in maintaining visual standards with guidance from VM, corporate, and management.
- Maintain open communication and positive relationships with store management and peers.
- Represent the brand appropriately as a positive role model.
- Participate in training new Client Advisors on product knowledge and store procedures.
- Prepare for and participate in monthly team meetings.
- Adhere to loss prevention standards and follow health and safety guidelines.
Requirements
- Minimum 3 years of experience, preferably in luxury retail.
- Strong drive for results and goal-oriented mindset.
- Excellent verbal and written communication skills.
- Proficiency in using POS system and inventory management functions.
- RTW experience preferred.
- Foreign language skills are a plus.
- Ability to work collaboratively in a team environment.
- Ability to lift boxes weighing up to 10lbs.
- Minimum High School Diploma required.
- Strong organizational and digital literacy skills.
- Flexible availability, including nights, weekends, and holidays.
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