SummaryAs a Client Advisor at Maison Margiela in Cabazon, you will play a crucial role in driving sales and providing exceptional customer service in a luxury retail environment. You will be responsible for building and maintaining a loyal client base while promoting the brand's values and products.
Responsibilities- Reach and surpass monthly sales goals as determined by Management.
- Demonstrate an in-depth knowledge of all products in assigned Product category and keep up-to-date on all Product categories in Store.
- Manage sales and optimize each step of sales process ensuring all clients receive highest degree of sophistication and enjoyable service possible and foster development of loyal shoppers.
- Provide courteous and precise customer satisfaction with strong organizational skills, multi-tasking and prioritizing capabilities.
- Follow-up with clients through telephone calls, letters, cards and special announcements.
- Align with style and qualitative standards of the Brand throughout Sales and post-sale process.
- Collaborate with other colleagues to achieve business objectives.
- Participate in the inventory process and maintain a clean and organized store.
- Maintain visual merchandising criteria and quantities per Company standards and guidelines.
Requirements- 4+ years in premium / luxury commission sales environment.
- Previous retail customer service experience in luxury market.
- Excellent customer services skills.
- Writing and communication skills proficiency (written and verbal).
- Experience in luxury / high-end clienteling environment.
- Multilingual (Japanese preferred).
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