SummaryAs a Client Advisor at Fendi Dallas Highland Park, you will be responsible for delivering exceptional customer service and surpassing sales targets. By cultivating meaningful relationships with clients, you will tailor their in-store experience to enhance their impression of Fendi and foster long-lasting connections using our clienteling tools and systems.
Responsibilities- Achieve all critical metrics and CRM requirements for Client Advisors.
- Meet or exceed store, category, and individual sales goals.
- Adhere to all store guidelines, policies, and procedures.
- Build and maintain client books, address client concerns, and maintain customer correspondence to enhance relationships and drive business.
- Assist with special requests, including repairs, special orders, and returns.
- Participate in stocking/restocking of the store and maintain visual standards.
- Utilize POS system and other software accurately, updating the customer database.
- Acquire product knowledge and stay informed about company news and competition.
- Maintain a professional appearance and adhere to Fendi dress code and grooming standards.
- Perform regular store maintenance functions and may handle store opening/closing duties.
- Maintain open communication and positive relationships with store management and peers.
- Act as a positive role model, representing the brand appropriately.
- Participate in training new Client Advisors and prepare for monthly team meetings.
- Adhere to loss prevention and health and safety standards.
Requirements- Minimum 3 years of experience, preferably in luxury retail.
- Strong drive for results and goal-oriented mindset.
- Excellent verbal and written communication skills.
- Proficiency in using POS systems and inventory management functions.
- RTW experience and foreign language skills are a plus.
- Ability to work collaboratively in a team environment.
- Capability to lift boxes weighing up to 10lbs.
- Minimum High School Diploma required.
- Strong organizational skills and digital literacy.
- Flexible availability, including nights, weekends, and holidays.
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