SummaryAs a Client Advisor at Bottega Veneta in Montreal, you will play a crucial role in driving sales and providing exceptional customer service in a luxury retail environment. You will report to the Store Manager and be part of a dynamic team dedicated to achieving sales goals and enhancing client relationships.
Responsibilities- Meet and exceed monthly sales goals and KPIs through client outreach and developing new clients via appointments and consignments.
- Inform clients of new collection deliveries, in-store events, and relevant brand initiatives.
- Utilize the Bottega Veneta Client Journey and other selling techniques to maximize transactions and improve KPIs.
- Establish and nurture strong relationships with clients, maintaining client profile records.
- Maintain a high level of product knowledge on all collections using various training resources.
- Assist with basic store opening and closing procedures, including cycle counts and light cleaning duties.
- Maintain visual standards, including merchandise presentation, signage, lighting, and general maintenance.
- Comply with all company policies and procedures.
- Maintain an environment where all associates are treated fairly and with dignity and respect.
Requirements- 1-2 years of retail sales experience in a customer service-related field, preferably in a luxury environment.
- Ability to consistently achieve and exceed sales goals and KPIs.
- Genuine interest in fashion and industry trends.
- Strong work ethic, leadership skills, and team-oriented attitude.
- Strong verbal and written communication skills.
- Polished and well-groomed appearance.
- Ability to be mobile on the sales floor for extended periods.
- Availability to work closing shifts, weekends, and during the holiday season.
- Ability to climb a ladder and lift packages weighing 5-8 lbs regularly.
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