SummaryAs a Client Advisor at The Shops At Crystals in Las Vegas, you will be responsible for delivering exceptional customer service and surpassing sales targets. You will develop meaningful relationships with clients, tailoring their in-store experience to enhance their perception of Fendi and fostering long-term connections through our clienteling tools and systems.
Responsibilities- Achieve all critical metrics and CRM requirements for Client Advisors.
- Meet or exceed sales goals for the store, category, and individual levels.
- Adhere to store guidelines and policies.
- Build and maintain client books, addressing client concerns and inquiries to drive business.
- Assist with special requests such as repairs, special orders, and returns.
- Participate in stocking/restocking and maintain visual standards.
- Utilize POS system and other software accurately, updating customer database.
- Acquire and maintain product knowledge and company information.
- Maintain professional appearance and follow dress code standards.
- Open/close the store as needed and participate in team meetings.
- Train new Client Advisors and adhere to loss prevention standards.
Requirements- Minimum 3 years of experience, preferably in luxury retail.
- Strong drive for results and goal-oriented mindset.
- Excellent verbal and written communication skills.
- Proficiency in using POS systems and inventory management functions.
- RTW experience and foreign language skills are a plus.
- Ability to work collaboratively in a team environment.
- Organizational skills and strong digital literacy required.
- Flexible availability, including nights, weekends, and holidays.
- Ability to lift boxes weighing up to 10lbs.
- Minimum High School Diploma.
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