Client Advisor - 5th Ave

Summary

The Client Advisor is a performance-driven salesperson based in the 5th Ave boutique responsible for achieving sales targets while delivering exceptional, personalized client experiences. The role focuses on client development through outreach, appointments and clienteling, and on driving omnichannel sales. The advisor also supports boutique operations, visual merchandising and aftersales coordination using retail tools such as CEGID and Salesforce.

Responsibilities

• Drive sales performance and meet individual KPIs through effective selling techniques and upselling
• Develop long-term client relationships via clienteling, outreach, and in-person appointments
• Deliver brand storytelling and product expertise to build trust and close sales
• Support daily boutique operations including inventory, cash handling, store opening/closing and security
• Manage aftersales coordination until product return and handle client service follow-up
• Execute visual merchandising, window animation and maintain store presentation standards

Requirements

• Minimum 2 years experience in luxury retail
• Knowledge of and passion for watches, lifestyle trends and related technologies
• Fluent in English; additional languages are a plus
• Strong selling skills including discovery, presentation, objection handling and closing
• Familiarity with clienteling, digital tools and retail systems (e.g., CEGID, Salesforce)
• Excellent interpersonal skills, team spirit, high integrity and a client-centric mindset