Summary
The Client Advisor is a luxury retail sales ambassador responsible for delivering best-in-class service, deepening client relationships, and achieving individual sales objectives through personalized and elevated experiences in-store and remotely.
Responsibilities
- Engage proactively with clients to build rapport and long lasting relationships.
- Deliver personalized client experiences using storytelling and product knowledge.
- Drive individual and store sales results by maximizing selling opportunities.
- Promote virtual appointments and distance sales to expand client base.
- Maintain POS accuracy and capture meaningful client information.
- Participate in store operations including stock maintenance and inventories.
- Uphold visual merchandising and grooming standards.
- Collaborate with team members to foster open communication and solutions.
- Adhere to loss prevention policies and operational procedures.
Requirements
- 2+ years of luxury fashion sales experience with a strong track record.
- Proven ability to drive and exceed sales targets and build client loyalty.
- Excellent communication skills and commercial awareness.
- High degree of professionalism, integrity, and client centric attitude.
- Flexibility to work retail schedules including evenings weekends and holidays.
- Deep knowledge of fashion trends and product expertise.
- Ability to adapt to fast moving and dynamic environments.
- Capability to use in store technology and maintain accurate client records.
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