Client Advisor - Ala Moana

Summary

The Client Advisor is the primary point of contact for clients at the store, delivering exceptional, personalized luxury service to drive sales and foster client loyalty. This role requires expert product knowledge, strong communication skills, and the ability to build and maintain a client book while upholding the brand image and merchandising standards.

Responsibilities

• Greet and assist clients with a warm professional approach.
• Provide product knowledge and styling advice tailored to client needs.
• Drive sales through upselling and cross-selling strategies.
• Build and maintain client relationships and a client book with follow ups.
• Anticipate client needs and proactively offer recommendations.
• Ensure store presentation and merchandising align with brand guidelines.
• Process transactions and operate POS efficiently.
• Manage inventory and stock replenishment.
• Support back office functions and visual merchandising activities.

Requirements

• Previous retail experience in fashion jewelry or lifestyle brands.
• Exceptional interpersonal and storytelling communication skills.
• Sales driven mindset with ability to meet targets.
• Customer centric approach with passion for personalized service.
• Cultural awareness and ability to interact with international clientele.
• Team player comfortable working in a dynamic environment.
• Flexible availability including weekends holidays and varied shifts.