SummaryAs a Client Advisor at Panerai Ala Moana, you will play a crucial role in achieving personal and boutique sales targets while delivering exceptional customer service. You will act as an ambassador of Panerai's image, ensuring high operational and service standards in the boutique and during off-site events.
Responsibilities- Consistently achieve or exceed monthly and yearly sales targets and KPIs.
- Support the boutique in achieving overall sales targets.
- Welcome and assist customers, managing all steps of the sale following Panerai's Selling Ceremony.
- Identify high-potential sales leads and perform diligent follow-up to generate sales opportunities.
- Maintain impeccable presentation and comply with company policies and procedures.
- Manage daily boutique operations, including opening/closing, inventory, and repairs.
- Contribute to the development of the boutique database by capturing customer data accurately.
- Develop and manage client relationships through exceptional service and CRM initiatives.
- Provide excellent client experience and ensure seamless handling of customer requests.
Requirements- Minimum of 2 years in the luxury retail industry in a sales role.
- Strong sense of luxury service and aesthetics.
- Fluent in English; additional language skills are a plus.
- Result and action-oriented with strong selling skills.
- Team player with good interpersonal skills and empathy.
- Curious, self-motivated, and customer service-oriented.
- Strong attention to detail and ability to handle multiple tasks.
- Excellent communication skills and ability to develop a network.
- Proficient in computer skills.
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